The resulting dump file should be compressed and provided to IBM Support for review.During this time the process will freeze until the dump has been written.After you click the Save button, it can take a few minutes for the file to finish writing to disk.The file will be close to the size of the memory used by the process.Ensure that the disk you are writing to has enough space to write the file.PsExec can be used to launch processes on remote Windows machines. When prompted, specify the directory where you wish to write the dump file to. The first thing you need to do is to launch a command prompt and make sure you can run PsExec.exe.Once the correct process has been found, right-click the process and select Create Dump > Create Full Dump.

If more than one process with the same process/executable name exists, hover over the executable and review the Services parameter and confirm that the details match what you are expecting.When Process Explorer has opened, look for the process/executable name in the Process column.Right-click the process and select run as an Administrator.Locate your Process Explorer executable, procexp64.exe.

Process explorer sysinternals